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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Ready to go anywhere
Tackle any terrain with the newly updated go-anywhere Ocarro pushchair in the special edition Ocarro Heritage. Moving effortlessly between rugged terrain and urban kerbs, the Ocarro comfortably takes on the day-to-day of both rural and suburban living, thanks to its 4-wheel suspension and large puncture-proof tyres that ensure a smooth steady ride on any terrain. With its updated 5-point safety harness, large padded seat, cushioned chest pads and head-hugging pillow, your little one will always have a safe and comfy ride, as will whoever is pushing thanks to height-adjustable handlebar and ultra-smooth steering. For family days out the Ocarro is ideal, thanks to its rubberised footwell, ultra easy-access, extra-large storage basket, with unique drain hole feature for easy cleaning, mesh pockets for storing adaptors and all-weather features including UPF 50+ large extendable hood and rain cover. And when it comes to packing your Ocarro away in the car or at home, you can quickly fold it using one hand, then store it away neatly thanks to its compact design. The special edition Ocarro Heritage has been upgraded, with updated features and a traditional style with classic fabric in warm oatmeal shade.
Product Features:
- Lay-back seat suitable from birth
- Contoured cushioned chest pads
- Large extendable UPF50+ ventilated hood and peek-a-boo window for all weather protection
- 5-point safety harness
- Rubberised foot well
- Ultra soft recycled fabrics with anti crease backing
- Height adjustable handlebar
- Attach toys to the toy loop to keep little ones entertained on the go
- Ergonomically-designed chassis can easily tackle kerbs
- Keep your adaptors and rain cover handy with the mesh pockets
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: