Delivery Information

Shipping Coverage

Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).

Shipping & Fulfillment Timeline

• Orders are dispatched within 1–3 business days.
• Lebanon: 1–3 business days
• GCC & Middle East: 3–7 business days
• USA & International: 5–12 business days

Tracking numbers will be emailed to you once your order is shipped.

Carrier Responsibility & Delivery Confirmation

We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.

Please note:

• We do not control local delivery routes or postal facility assignments.
• For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
• If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.

Risk Transfer & Shipping Policy

Once an order is handed over to the shipping carrier and scanned into their system:

• Risk of loss or delay transfers to the customer.
• Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
• We will assist you in opening claims or locating packages through official channels.

Undelivered or Returned Packages

If a shipment is returned due to:

• Incorrect or incomplete address
• Failed delivery attempts
• Refusal to accept the package

We will offer:

• Reshipping (shipping fees apply), or
• Refund minus original shipping costs if eligible

Signature on Delivery

For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.

❓Need Help?

For any delivery-related questions, feel free to reach out:

• 📧 info@mamasandpapaslb.com