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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Co-sleep safely with our innovative Lua bedside crib. It’s important that your family sleeps in a way that works for you and Lua gives you the benefits of co-sleeping - feed, comfort, settle and check on your baby from the comfort of your bed - with the peace of mind of a crib. Those precious first few weeks with your newborn are all about keeping them close, so we’ve created Lua to allow you to sleep safely side by side. Keep an eye on` them through mesh fabric panels or lower Lua’s drop-down side to lift them in and out with ease, even during C-section recovery. There’s no need to strap Lua to your bed -adjustable leg height and recline options let you find the perfect sleep position - giving you the flexibility to use it wherever you want in the bedroom or around the house for daytime naps. At home or away Lua works hard for your family. Its soft, breathable mattress encourages comfy safe sleep and with built-in storage, changing shelf, collapsible compact design and storage bag, Lua doubles up as a useful travel cot. At home, you’ll find its grown-up minimalist design - in a choice of two chic neutral shades - works beautifully in any room.
Product Features:
- No need to strap to the bed, giving you the flexibility to use Lua how and where you want in the house
- Removable bassinet means baby can nap anywhere in the house
- Contemporary design in choice of two neutral shades
- Breathable mesh panels let you easily keep an eye on baby
- Optional auto return drop side setting for extra peace of mind
- Comfy core mattress with breathable fibre-core for optimum sleep
- Doubles up as storage and changer thanks to built-in changing mat and shelf
- Get the perfect position with adjustable leg heights and recline options
- Collapsible compact design and storage bag allows you to take it away with you
- Don't worry about accidents with the removable and washable fabrics
Age suitability: 0 - 6m approx. (or when child can sit, kneel or pull themselves up)
Composition: Aluminium, MDF, Fabrics: 100% Polyester
Assembly: Self-Assembly - No Tools Needed
Safety: This crib is not suitable for children who can sit or kneel or pull themselves up. Do not use this product without reading the instructions for use first.
Standards UK/EU: European standard EN 1130:2019
Care & maintenance: Fabric covers are machine washable
Dimensions: Folded- W: 89 x D: 55cm x H: 28cm On Stand- 98 x 61.5 x 72 to 82.5cm (5 Height Positions) Off Stand- 89 x 53 x 37cm Mattress Size- 84 x 48 x 3.5cm
Weight: 12.9kg
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: