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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
An ultra-compact travel buggy promising luxury from departure to arrival. The Coya folds in seconds to a hand luggage compatible size for a more effortless trip.
Ultra-compact Buggy
Created for fashionable parents, the Coya is our first ultra-compact buggy combining iconic design with first-class functionality. Foldable within seconds, lightweight, and boasting a hand luggage compatible design ‒ it’s your travel companion of choice.
Ready from birth, exclusive comfort awaits your child thanks to an ergonomic lie-flat recline, an integrated leg rest, and a snug one-pull harness. And its travel system ready helping you switch from drive to stroll with ease. The Coya: An exclusive traveler that’s sure to turn heads.
Highlights
Hand Luggage Compatible
A more luxurious travel experience. Folded within seconds, this ultra-compact buggy is easy to stow in an overhead compartment, so you can relax and enjoy the flight.
Ergonomic Lie-flat & Integrated Leg Rest
Optimum comfort for your baby. With one hand you can easily recline the backrest to an ergonomic lie-flat position. Together with the integrated adjustable leg rest, your child can lie comfortably from day one.
One-pull Harness
CYBEX’s unique one-pull harness helps you get your child on and off-board in seconds, with just one hand. Fitting is easy and comfortable for your growing child.
Travel System Ready
The perfect companion for all your city travels, right from the start. From birth to toddler age you can attach any of our award-winning CYBEX infant car seats and switch from drive to stroll seamlessly – without waking your baby. (adapters sold separately)
Features
Breathable Backrest
Your child will enjoy every season with the removable, padded comfort inlay. Once removed, breathable mesh lets cooling breezes circulate through the backrest on hot summer days.
Integrated Carry Strap
Sling the folded Coya over your shoulder with the padded carry strap. Along with the Coya’s lightness and ultra-compact size, this luxury design detail makes carrying easy ‒ elegant flexibility at its best.
Adjustable Leg Rest
Maximum comfort for your child, with an integrated, adjustable leg rest that always provides the perfect relaxing position on the go.
One-hand Fold and Unfold
Make every journey luxurious, with a stroller that folds in seconds for easy storage. A carry strap guarantees even more ease, whether you’re browsing stores or heading to a departure gate. When you reach your destination unfolding the Coya is likewise a breeze.
Sun Canopy with Mesh Section
A 3-section extendable sun canopy protects your child with UPF50+ fabric. Unzip the mesh window for breathability and air circulation on hot days.
Smooth Front-wheel Suspension
Whether you’re roaming city streets or maneuvering through airport departure lounges, the smooth front-wheel suspension tackles any bumps in the way. Keeping the handling steady and the ride comfortable.
Large Shopping Basket
The spacious and easily accessible shopping basket has a load capacity of 5 kg making the Coya a valuable companion for any occasion.
Specifications:
- Age range: From birth to approx. 4 years
- Child weight: Max. 22 kg
- Dimensions unfolded: Length 790 mm, Width 440 mm, Height 1050 mm, Weight 6.6 kg
- Dimensions folded: Length 180 mm, Width 440 mm, Height 520 mm, Weight 6.6 kg
- Care instructions: Fabric covers machine washable at 30°C
What is included?
- Coya frame including wheels
- Seat unit (hard parts & soft goods)
- Shopping basket
- Sun canopy
- Carry strap
- User guide
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: