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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
The first smart swing with customizable sounds to soothe baby, brand Babymoov. Control all the functions of your swing from your smartphone using the app!
You can create your own audio recordings depending on your baby's favorite sounds, or ask friends and family to send theirs. When it comes to soothing your baby, nothing beats the sound of your gentle voice saying their name, a grandparent singing a lullaby or an uncle telling a story. What's more, you can stream your baby's favourite melodies from your usual music platform to the speaker on the swing. We also offer themed playlists (for when baby is asleep, playing, etc.) designed specifically by Babymoov and suitable for little ones everywhere.
This ergonomic and intuitive app is easy to use. Use your phone to select your required swing movement, speed (5 choices), recorded sound or music, and instantly apply them to the swing. You can programme everything through the app, even the rocking duration. 10, 20 or 30 minutes – the choice is yours!
Swing offers 8 different ultra-smooth swing movements designed to mimic the sensation of being in a parent's arms. Its 360° rotating seat system means your baby can join in with family life without the need to move the swing. It has 5 seating positions which are adjustable with one hand, meaning your baby can sit up or lie down comfortably throughout the day depending on whether they are sleeping, playing, etc. Its 5-point harness means your baby is completely safe. It is extremely comfortable with its soft, trendy fabrics. It has a newborn insert to create a soft, reassuring cocoon for your baby. The detachable play arch can be adjusted to several positions, and is designed to stimulate your baby's curiosity as they play with the 3 sensory early learning toys (crinkly paper, bell and mirror).
Specifications:
- Smart swing with a unique, user-friendly app.
- Create your own personalised sounds recorded by parents, friends or family.
- Exclusive Babymoov themed playlists.
- Compatible with music platforms.
- 8 ultra-smooth swing movements (5 rocking speeds).
- 12 built-in tunes (melodies, white noise and sounds of nature).
- Super comfortable: soft and trendy fabrics.
- Built-in newborn insert.
- Programmable swing time (10, 20 or 30 minutes).
- 360° seat rotation system.
- Seat can be adjusted to 5 positions: backrest (3 positions) and seat (2 positions).
- 5-point safety harness
- Detachable play arch with 3 sensory early learning toys.
- Mains power adapter included.
- Composition: Newborn insert: outer 75% Polyester, 25% Cotton / Filling: 100% Polyester / Back: 98% Polyester, 2% Elastane / Cover: 100% Polyester / Toys: 100% Polyester
- Care: cushion machine-washable at 30°C / Cover machine-washable (ultra gentle/hand wash cycle, no spin)
- We recommend using a protective laundry net.
- Power supply: mains operated (2.5 m adapter included).
- Seat dimensions: L.81 x W.65 x H.79 cm
- Footprint: 69 x 63 cm
- Age: 0 - 6 months
- To 9 kg
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: