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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Product information "Sophie la girafe Trio Gift Set"
The exclusive Sophie la girafe trio set comes from the traditional French brand Vulli, which is known for its environmentally conscious and low-pollutant production. The toys are either made entirely of organic cotton or natural rubber. Natural rubber, also known as latex, is obtained from the milk of the rubber tree and is water-repellent, naturally organic, and elastic. Its smell is very pleasant, and the material is considered extremely adaptable. Vulli uses only food coloring for all its products, so little ones can safely bite on the toys. Smelling, touching, tasting, seeing, and hearing – these skills are encouraged by Vulli's motor skills toys. The size and shape are optimally adapted to small baby hands right from the production stage.
The Sophie la girafe trio set is packaged in a visually appealing, modern box. With the small drawstring on the lid and the cotton ribbon, it's perfect for gifting. The set includes the classic Sophie la girafe figurine, a matching teething ring, and a keychain featuring a small Sophie la girafe for parents.
The Sophie la girafe figurine has been given as a talisman and welcoming greeting for over 50 years and is a true classic. Its size of approximately 18 cm, combined with its long neck and legs, makes it easy for babies to grasp and explore this extremely soft animal. The set includes a teething ring, also made from 100% natural rubber, as an ideal complement to the giraffe figurine. Easy to hold and very soft, the ring offers babies the opportunity to soothe sore gums by biting and chewing, and to ease some of the pain when the first teeth come through. Both the teething ring and the figurine can be used from birth. Due to the fact that the products are made of natural rubber, they must not be sterilized. However, they can be easily cleaned with a damp cloth and soapy water, ensuring they are hygienically clean.
Features Sophie la girafe Trio Set:
- Especially helpful during the payment phase
- Dimensions Sophie la giraffe figure: approx. 18cm x 10cm x 3cm
- Dimensions of teething ring: approx. 15cm x 12cm
- Material: 100% natural rubber
- Metal keychain
- Recommended age: from birth
- Cleaning: with soapy water and a damp cloth; do not sterilize
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: