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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Your little one will love the Joie Serina 2-in-1 Swing Rocker.
FOR ALL YOUR BABY'S MOODS
This sweet soother is engineered to swing any way you want, letting your child view their surroundings comfortably before they can sit up independently. You can also gently rock them to sleep when it's nap time. Multiple recline positions welcome your baby from birth, all the way up to 9kg (approx. 6-9 months). When they're feeling lively, your child will love looking at the world around them - while you still have your hands free to get a few jobs done or to relax with a well earned cuppa.
MOTION & MUSIC
There are 6 swing speeds you can use if your child likes the feeling of some motion, while gentle vibrations and 5 classical lullabies and 5 nature sounds can help them drift off to sleep when it's nap time.
INTEGRATED HANDLE
The lift off seat also doubles as a portable rocker for convenient use in any space. Wheels and an integrated handle make moving from room to room a breeze.
Complete feature list:
- Tested beyond standard weight capacity to hold up to 9kg
- Lift off seat doubles as a portable rocking seat
- Pivoting carry handle makes rocker easily portable
- 2 way seat swings front and back or side to side
- 6 swing speeds to fit baby's preference
- 2 wheels and integrated handle make swing frame easy to move
- 3 position reclining seat
- 2 speed soothing vibration pairs with 5 classical lullabies and 5 nature sounds
- Soft glow nightlight with 4 brightness settings
- Removable, washable, plush infant body support and seat pad are cosy and perfectly cocoon baby
- Pivoting overhead toy bar with two toys
- SoftTouch 5-point harness with soft lower buckle cover
- Dimensions: L 91.5, W 73, H 81 cm
- Weight: 9kg
- Accessory List: Base unit, rocker, infant insert, toybar, plug
- Depth: 915 MM
- Height: 810 MM
- Material Content: 45% metals, 45% plastics, 10% softgoods
- Width: 730 MM
- Age Range: Birth to 6 months
- Recline Type: 3 Position
- Tested to the standard weight capacity to hold up to 9kgs
- Lift off seat doubles as a portable rocking seat
- Pivoting carry handle makes rocker easily portable from room to room
- 2 way seat swings front and back or side to side with 6 swing speeds to fit baby's preference
- 3 position reclining seat with 2 wheels and integrated handle making the swing frame easy to move
- 2 speed soothing vibration pairs with 5 classical lullabies and 5 nature sounds to calm little ones
- Removable, washable, plush infant body support and seat pad are cosy and perfectly cocoon baby
- Pivoting overhead toy bar with two toys with Soft glow nightlight that has 4 brightness settings
- A/C power adapter or battery operated - to sooth little ones anywhere
- SoftTouch, 5-point harness with soft lower buckle cover
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: