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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
The Joie Serina 2 in 1 in Cosmo Grey is a swinging bouncer seat that accommodates your little one from playtime through to nap time. The swinging bouncer can be adapted to suit your child's particular preferences, you can choose from front to back or side to side swinging with 6 different speed options.
When you want to help your little one relax, recline the comfy seat to one of 3 positions, put on the soothing vibrations and choose from 10 calming lullabies or nature sounds to create a calm and cosy atmosphere, sure to send them straight off to sleep. there's even a gentle night light with 4 brightness modes. The soft 5-point harness and padded newborn inlay will ensure your baby is snug and secure, giving you peace of mind when they're having a little snooze.
For playtime, there's a fun pivoting toy bar with 3 dangling toys to engage your baby. It also puts them at a great height for play and interaction with family, while knowing they're fully supported and comfortable.
The Serina is easy to transport around the home thanks to its carry handle and back wheels. It's also designed at the right size to fit through standard European size doorways.
Discover our whole range of Joie bouncers and rockers or view our entire range from Joie, from i-Size car seats to 3-in-1 highchairs.
Key Features
- Suitable from birth to 13kg
- 2-way swinging options and 6 swinging speeds
- Soothing vibrating with two speeds
- 5 lullaby and 5 soothing sounds to choose from
- 3 recline positions
- Soft-glow nightlight with 4 brightness settings
- Removable and washable infant body support
- Pivoting, overhead toy bar
- Mains or battery operated
- Features two back wheels for easy transportation
Specifications
Weight suitability: from birth to 9kg
Dimensions: 91.5cm x 73cm x 83cm
Weight: 10.94kg
Power requirements: AC Power Adaptor or battery operated
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: