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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Bring the JOY of a ball pit right to your living room with the 5-in-1 Your Way Ball Play Activity Gym & Ball Pit from Bright Starts! With 5 ways to play, this activity mat is super flexible for whatever your baby’s age or stage needs. You can even adjust the plush walls down or up to fill the play gym with 40 colorful balls, making the joy last through the toddler years! Mom and dad can get in on the action (and get lots of co-play bonding time) by dropping the balls through the mesh canopy hole. As baby grows up, he can practice motor skills by dropping the balls himself! For younger babies, the jumbo playmat lays flat for tummy time (psst, we even added in a tummy time prop pillow). The cheerful elephant toy plays music and lights up to catch and keep baby’s attention. You’ll love the Totally Tropical fashion complete with toucans, palm trees and more. Playtime is all around with 6 additional toys: bead chaser, safari-themed crinkle toy, baby-safe mirror, flash cards, hanging leaf toy and bead rattle. Who’s ready to have a ball with Bright Starts? #1 Manufacturer of Play Gyms *(*Circana, LLC, Retail Tracking Service, US, Playnests/Playgyms, Dollar Sales, January - December 2024).
- Playtime is a BALL with this grow-with-me ball pit play gym
- Includes 40 balls with carrying case for easy storage
- Parents can drop balls through the mesh canopy hole, or baby can practice motor skills by rolling or passing the balls back and forth!
- Cheerful elephant toy lights up and plays 20+ minutes of music (and detaches for on-the-go fun)
- Includes 7 tropically cool take-along toys: elephant musical toy, crinkle toy, mirror, flash cards, hanging leaf toy and bead rattle
- Grow with me from infant to toddler, ages newborn and up
- Machine washable mat and easy-to-clean wipeable toys
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: