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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
SVEN PLUS cot 2 in 1 is a high-quality product which can accompany your child from its early days of life. A stable and functional structure, smart solutions related to security, as well as a comfortable mattress form a space in which the child can play and rest.
- Versatility and high quality- A versatile Thomi cot 2 in 1 combines features of a travel cot and playpen. A universal use of the product makes it perfect for home interiors and out of them. The furniture has undergone a series of internal inspections and tests in the independent SGS certifying laboratory. The product meets requirements stipulated in the European security standard – EN 716 and EN 12221.
- Functional solutions- SVEN PLUS travel cot allows setting the mattress at 2 levels: high for children who cannot stand up and sit down on their own, and low for older users. Thanks to this feature, SVEN PLUS ccan also serve as a playpen. A steel structure of the cot is equipped with LockGuard system which secures the product against accidental folding. The set comes with a handy changing mat and functional pockets for accessories. The product is supplied with a zip-up side entrance.
- Cozy space and multi-functional mattress- The base of the cot is made of a soft high-flexibility foam, thanks to which it can serve as a comfortable mattress and safe mat for playing. Development of imagination and motor skills of the baby are fostered by a merry-go-round with interactive toys. The upholstery of the cot is based on a marl fabric, a linen texture, which can be easily cleaned.
- Easy folding and compact size- Thanks to 2 wheels supplied with interlocks, SVEN PLUS ccot can be easily moved inside the flat, whereas 2 solid legs assure perfect stability. The product can be easily folded to reach compact size. The set comes with a durable travel-protective bag which facilitates transportation.
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: