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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
Introducing the Cybex 2-in-1 stroller designed for everyday use with your little one. The Eos Basic makes life simpler, allowing you to relax and enjoy every moment.
The Eos Basic stroller grows with your baby. Start with a bassinet for comfort and protection from birth. As your child begins to sit upright, the bassinet can be transformed into a seat by swapping out the fabric components on the frame, allowing your child to sit comfortably until around four years old. The travel system ensures a smooth transition from the car to the outside world, and the large all-terrain wheels with front-wheel suspension handle rough surfaces with ease.
Everything you need for the first four years. Initially, your newborn can lie comfortably in the bassinet. When they are old enough to sit upright, simply switch to the seat mode by changing the fabric components on the frame.
One frame, three riding options. In addition to the bassinet and seat, you can attach an award-winning CYBEX infant car seat to the stroller frame. This allows you to take a walk with your little one after a car ride without waking them up.
The puncture-proof tires and lockable front wheels ensure a stable and smooth ride. Every walk is pleasant—whether you're strolling through paved streets or venturing out into nature with your family.
Keep the ride smooth for your sleeping baby with front-wheel suspension that minimizes shocks and bumps. Sand, grass, or gravel paths—this model can handle any off-road adventure.
If your child needs to rest, simply lower the backrest with one hand. Recline the seat fully for a comfortable, ergonomic position for your child.
Protect your child from the weather with an XXL sun canopy UPF50+. A mesh window allows cool air to flow freely.
Look at your child to share a happy moment together, or let them face forward if they want to explore the world. And if your child changes their mind, you can easily reverse the seat.
Specifications:
- From birth up to approximately 4 years
- Child weight: Max. 22 kg
Included:
- Eos Basic Frame with wheels
- Convertible from bassinet to seat
- Cybex Aton B2 car seat in Lava grey
- Shopping basket
- Safety bar
- Sun canopy
- User manual
Dimensions unfolded:
- Length: 850 - 950 mm
- Width: 610 mm
- Height: 1160 mm
- Weight: 11.6 kg
Dimensions folded:
- Length: 400 mm
- Width: 510 mm
- Height: 920 mm
- Weight: 11.6 kg
Maintenance Instructions:
- Fabric covers can be machine washed.
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: