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Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out:
Product Description
YOO Twist is the latest video baby monitor from the award-winning YOO video monitor range. The YOO Twist is packed with features to help you keep an eye on your baby and provide the best possible sleep environment for them. YOUR EXTRA PAIR OF EYES It has a motorized camera that can pan 360° and tilt, allowing parents to control it remotely and follow their baby’s movements. COLOUR SCREEN The monitor comes with a 3.5-inch colour screen for clearer visibility. NIGHT VISION Equipped with night vision, the camera ensures visibility in low light conditions, so you can keep an eye on your baby day and night. TEMPERATURE SENSOR It includes a temperature sensor to monitor the room’s environment, so you can ensure that your little one has the best possible sleeping conditions. LULLABIES There are 8 lullabies included to help soothe your baby to sleep if they wake in the night. REASSURE THEM WITH THE SOUND OF YOUR VOICE The monitor has a 2-way talkback feature, enabling you to comfort your baby with your voice. VOX MODE Features an optimized VOX mode that emits a visual or audio alert when your baby wakes up. STRONG CONNECTION Offers a generous range of 300 meters, ensuring a good connection throughout your home. EXTENDED BATTERY LIFE Sleep technology helps to save energy and extend battery life by not emitting waves into the nursery unless a noise is detected. EXPAND YOUR COVERAGE You can connect up to 4 cameras (sold separately) to the system. Depth: 260 MM Height: 165 MM Material Content: ABS Width: 85 MM 3.5" Monitor Screen Motorised technology: control the movements of the camera using the receiver 360° pan and tilt Sleep technology: no waves emitted unless a noise is detected Walkie-talkie function for talking to your baby Temperature indicator 8 gentle lullabies Energy-saving VOX function (voice activated) Lifetime Warranty Option to connect up to 4 motorised cameras at the same time
Shipping Policy
Shipping Coverage
Mamas & Papas Lebanon offers domestic and international delivery using trusted third-party carriers including Aramex, DHL, LibanPost, and USPS (for the USA).
Shipping & Fulfillment Timeline
- Orders are dispatched within 1–3 business days.
- Lebanon: 1–3 business days
- GCC & Middle East: 3–7 business days
- USA & International: 5–12 business days
Tracking numbers will be emailed to you once your order is shipped.
Carrier Responsibility & Delivery Confirmation
We ship using third-party logistics partners (e.g. USPS, Aramex, DHL). Once your order is marked as “Delivered” by the carrier, the shipment is considered complete.
Please note:
- We do not control local delivery routes or postal facility assignments.
- For example, USPS may deliver to ZIP code 92618 from its 92619 office — this is standard practice and beyond our control.
- If your tracking shows "Delivered" and the item was not received, please contact your local carrier to initiate a delivery inquiry.
Risk Transfer & Shipping Policy
Once an order is handed over to the shipping carrier and scanned into their system:
- Risk of loss or delay transfers to the customer.
- Mamas & Papas is not liable for carrier-related delays or local delivery disputes.
- We will assist you in opening claims or locating packages through official channels.
Undelivered or Returned Packages
If a shipment is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
We will offer:
- Reshipping (shipping fees apply), or
- Refund minus original shipping costs if eligible
Signature on Delivery
For high-value or international shipments, a signature may be required upon delivery depending on destination and carrier policy.
Need Help?
For any delivery-related questions, feel free to reach out: